You can return a product within 14 days as long as it has not been used. Just email us and let us know what the problem is or why you would like to return the product.
If it is a sizing issue for a helmet and you have already tried all of the other sizing liners in the box we may be able to simply send you the correct sizing liner and save you some money on shipping the helmet back to us.
Make sure to ask for an RA#. We will email you back with an RA# and then you just send the helmet to the address below. (you pay for shipping and we suggest you get a tracking # so you can track the package). When we receive the helmet we will refund you the amount of the original purchase.
- BONT SKATES:
Stock Boots: We will exchange/refund items that have been returned within 14 days if they have not been used or heat molded and are in as-new condition. If a frame is scratched from mounting bolts or if a plate has been mounted to the boot other than the original plate mounted from Bont, we cannot exchange them. A €10 restocking fee will be applied to the second exchange of the same product (s).
*Hybrid Carbon boots are not concerned by this policy. Refer to « Semi-Custom Boots » below.
Semi-Custom Boots: We will exchange semi-custom skates one time if you have ordered the wrong size. We will not exchange the boots for any other reason as they have been made to your specifications and we cannot re-sell them.
Full Custom Boots: Please note that there is no refund or return for Full Custom skates because the boots are made for your feet.
Exchanges/Refunds: Exchanges will be processed within 5 days of receipt, and refunds will be processed within 1 week of receiving the returned product in new condition. If the item is not in stock for the exchange, you will be notified of the shipping date. Original shipping will not be refunded.
If any items show signs of use i.e. mounted, heat molded, skated in, worn, will not be exchanged, or refunded. They will be returned to the customer as we cannot resell them.