Return/Refund Policy

Returns/Exchanges

If any items show signs of use i.e. mounted, heat molded, skated in, worn, will not be exchanged, or refunded. They will be returned to the customer as we cannot resell them.

The products should be returned in their packaging of origin, intact, accompanied by all accessories, documentations at the address following:

JMS Sports
174 Avenue de Saint-Exupéry
31400 Toulouse, FRANCE

 

Return Shipping: The return shipment must be prepaid and insured by the customer. We are not responsible for return freight fees. We will not accept “freight collect” shipments. Pack the product(s) securely. We will not be responsible for any shipping damage.  

Stock Boots: We will exchange/refund items that have been returned within 14 days if they have not been used or heat molded and are in as-new condition. If a frame is scratched from mounting bolts or if a plate has been mounted to the boot other than the original plate mounted from Bont or JMS Sports, we cannot exchange them. A €10 restocking fee will be applied to the second exchange of the same product (s).

Semi-Custom Boots: We will exchange semi-custom skates one time if you have ordered the wrong size. We will not exchange the boots for any other reason as they have been made to your specifications and we cannot re-sell them.

Full Custom Boots: Please note that there is no refund or return for Full Custom skates because the boots are made for your feet.

Protective Gear (Helmets, Knee/Elbow/Wrist pads): 

If it is a sizing issue for a helmet and you have already tried all of the other sizing liners in the box we may be able to simply send you the correct sizing liner and save you some money on shipping the helmet back to us. 

If the helmet have been wear, we cannot no exchange or refund the product. 

We accept to exchange or knee, elbow and wrist pads if the size is not correct and did not use. 

Discoblox: 

We accept to exchange Discoblox if the size is not correct and did not use. 

 

Exchanges/Refunds: 

Exchanges will be processed within 5 days of receipt, and refunds will be processed within 1 week of receiving the returned product in new condition. If the item is not in stock for the exchange, you will be notified of the shipping date. Original shipping will not be refunded.

This information is only for customers who have purchased JMS Sports products from the JMS Sports online shop. If you have purchased your skates or Bont or JMS Sports items from any other shop, please contact them regarding your warranty and returns.