Bont FAQs

What Currency Does jms-sports.com Use For Pricing?
jms-sports.com is priced in EUR
How Do I Heat Mold My Bont Boots?
Please click here for the Bont heat molding page. If you have a removable insole, you will need to remove them before heat molding as they may burn and shrink.

How Do I Find My Bont Size?

Do Boots, Frames and Plates Come In Pairs?
Yes, they all come in pairs unless you see a message that states otherwise which would be extremely uncommon.

If you still have some questions, please e-mail us at general inquiries: info@jms-sports.com


What Is The Difference Between The Vaypor, Z And Jet?

The first difference is that we make each model for three different sports. Long track ice, short track ice and inline. Each of them has a different boot height, constructed with varying mounts of different materials, with different mounting blocks and stiffness. We wouldn’t advise you try to use a long track boot for inline because it is too soft. The boot is made with a lot more thermo plastic so long track skaters can steer the boot. The construction is totally different to an inline boot.

The Vaypor is constructed to minimize weight and maximize strength. We use a special thermo set resin and the entire boot is made with carbon. We also use uni-directional carbon which saves even more weight. The package skates use the highest grade components like Jesa Swiss Steel bearings.

The Z is a carbon boot but it uses some fiberglass layers. The stiffness is similar to that of the Vaypor but it weighs a little more.

The Jet uses a mix of fiberglass and carbon for the base. It is still super moldable thanks to our Super mold Technology and it is a lot lighter than some competitors top of the range boots, but it is heavier than our Vaypor and Z. If you are just getting into the sport, you won’t notice the difference. The resin is also slightly heavier than the Vaypor.



What Is Room For Growth?

When a parent is buying skates for their child, they want them to be able to skate for more than one season in them. So typically they buy a pair of skates that is a size too big so they can grow into them. However, skates need to support the child's ankles and when the skates are one size too big, they are too lose around the ankles which can be dangerous and cause blisters. To solve this situation, we offer a 'Room for Growth' option. We use the right size boot for the child but we will add a few mm of length to the boot. In this way, the child can grow into the boot in the future, but the ankles will fit tight right now.

Please note that fitting a speed skate is not like fitting a running shoe. Speed skates need to be stiff to give you support and the sides of the skates are made with carbon fiber. When you put your foot into a tight skate, the foot grows in length. Different people’s feet will become longer than others depending on the composition of fat and muscles in your foot. As such, two people with the same length feet may need different size boots. Our size chart is based on feedback from skaters that have told us the maximum length foot that will fit in each size boot.



I Use Orthotics In My Skates, What Can I Do?
We have a number of solutions. Please see which one best fits your needs:
  1. We can build the orthotic into the boot for you and it will be in there permanently. You will need to send the orthotic to us.
  2. We build the boot with the orthotic inside but you can remove it. You will not be able to use the boot without the orthotic inside. You will need to send the orthotic to us.
  3. You stand on your orthotic while making a pair of molding socks for a custom pair of boots. The orthotic will then be built into the boot and you no longer need to use your orthotics for skating.

For options 1. and 2., the price is +$30 on top of any boot you choose. There is no additional cost for building the orthotic into a pair of custom boots.



Why Are My Sneakers 2 Sizes Bigger Than My Bont Skates?
When Mr. Inze Bont first developed his last in 1975 he was a size 8. Over the years as sneaker manufacturers moved to Asia, last sizes have shrunk. Mr. Bont is now a size 10... So the simple answer is that our last sizes haven't changed for over 45 years where as your running shoe manufacturers lasts have changed.


How Long Will It Take To Get My Semi-Custom and Custom Bont Boots?
Our current full custom boot building time is 8-12 weeks and Mybont and semi-custom orders take 6-8 weeks. Adjusting the width of boots on stock boots also applies to the semi-custom timeline. Allow extra time after World Championships.


What Are Semi Custom Boots?
Semi custom boots can solve a range of problems like wide or skinny feet, boot height etc. Check out our semi custom page to find out more. The cost will be outlined on the item that you are adjusting.


Are Your Bases Pre Made?
All of our mid to high level boots and some of our entry level boots do not use pre-made bases. Most of our bases are hand laid by our craftsmen and women. This ensures the base doesn't come apart, ever. The only models that use pre-made bases are our cheapest entry level models.


I Use Orthotics, How Can I Fit Them Into My Boot?
Using the BONT SOX you can easily mold your orthotics into the boot. Simply place the orthotic on the floor and place some plastic over it. Then mold your feet using the Bont Sox and the orthotic will be inbuilt in your foot mold.


My Boots Are Giving Me A Little Bit Of Pain, What Can I Do?
Heat mold them. See these heat molding instructions. Another option is to use Ezeefit booties.


I Have Some Blisters On My Ankle, How Can I Stop Them From Forming?
There are 2 main causes for blisters. a) Ill fitting boots, and b) your skating technique. So the first thing to do is to check that your boots fit properly. If they are one size too big, that will cause blisters. Next, heat mold your boots. Now let's work on your technique. If you push backwards with your toes rather than to the side with your heels, your ankle will no longer be in the right area of the boot and it will cause pain and blisters. The first thing you need to do if you have blisters is to let your feet heal because you won't know if this fix will help if you still have pain. Once your feet heal, try this. When you skate, hold your toes up against the top of the boot. It will make it very hard to toe push. Now concentrate on pushing to the side and with your heel. If someone can video you it would be even better. In 90% of heel blister cases, this solves the problem. Once pushing to the side with your heels becomes second nature, you can forget about lifting your toes up in the boot.


How Should I Take Care Of My Bont Boots?
If your boots get wet, you must let them dry out in the shade, out of direct sunlight. Dry your boots after use, as the enzymes in sweat will break down the liner. Do not over tighten bolts, as this may cause the nut to be stripped. Replacement nuts are available through your supplier.


How Can I Send My Product Back For A Warranty Item?
Take them back to the shop you bought them from first and let them determine if it is a warranty item. Never send anything back to us without permission from Bont as we will not pay the tax unless it has been sent the way we ask it to be sent. If you purchased the product directly from Bont, please view our return policy.


What Are The Standard Boot Heights?
The height of stock boots is taken from the center of the inside ankle bone. The standard heights are:
  • Short Track = 3cm
  • Inline = 2.5cm
  • Long Track = 2cm

The custom boot height may look different from the height of your friends boots if you have high or low ankle bones as the boot height is based on your ankle bone height.



How Can I Get Sponsorship?
Please talk to a JMS Sports rep at an event or email jerome@jms-sports.com. Please note we can not always reply to the volume of sponsorship requests via email.

General Cycling FAQ

What is the difference between enduro and DH?

Enduro and downhill (DH) are two mountain bike disciplines which, although having similarities, differ mainly in their race formats, course types, and technical requirements.

Enduro consists of several timed stages (usually downhills) interspersed with untimed sections (often uphill or on flat ground) that riders must complete within a set time.

DH is a pure speed discipline where riders descend a specific course as quickly as possible. Each runner does several attempts on the same course and the final race usually consists of a single timed run.

Enduro bikes are designed to be versatile, with more front and rear suspension than cross-country bikes, but generally less travel than DH bikes. They are built to be efficient uphill and efficient downhill.

DH bikes are designed for downhill riding only, with long-travel suspension, reinforced frames, wide tires and powerful brakes. They are heavy and not suitable for climbing.

What is the difference between a gravel bike and a road bike?

Gravel bikes and road bikes are both designed to ride on paved surfaces, but they have significant differences in design and functionality, tailored to specific uses.

Gravel bike
  • Designed for : Mixed terrain (dirt roads, gravel, trails).
  • Tires : Wider (35-50 mm) with studs.
  • Geometry : More relaxed and comfortable.
  • Brakes : Disc brakes for better stopping power.
  • Versatility : Supports for luggage racks and mudguards, suitable for bikepacking.
Road bike
  • Designed for : Paved roads.
  • Tires : Narrower (23-28 mm), smooth.
  • Geometry : More aggressive for aerodynamics.
  • Brakes : Caliper brakes (or disc brakes, increasingly common).
  • Objective : Lightness and performance for speed.

Technical support and guarantees

I have a problem with my product, how can I resolve it?

If there is a problem with your product, contact us directly at +33 5 62 57 95 72 or at info@jms-sports.com . We will quickly provide you with appropriate advice to resolve your problem. If you are not able to carry out the necessary manipulations or do not have the appropriate tools when necessary, no worries! Once we have obtained our agreement, you can go to the workshop and we will cover the labor costs incurred.

What are the warranty conditions for a new bicycle?

Warranties depend on the brand of your product. But in general the warranty on a new product is 2 years.

What regular maintenance should I do on my bike?

Regular maintenance of your bicycle is essential to guarantee its performance, safety and longevity.

Here is a list of maintenance tasks to perform regularly:

  • After each outing : General cleaning and quick inspection.
  • Weekly : Chain lubrication, tire check and brake inspection.
  • Monthly : Deep cleaning, transmission inspection, wheel and cable check.
  • Quarterly : Bearing inspection and suspension check.
  • Annual : Complete service by a professional and replacement of worn parts.

By following this maintenance schedule, you can extend the life of your bike and ensure a safe and enjoyable ride.

Purchasing, shipping and returns

What payment options do you offer?

You can pay by credit card, PayPal or ShopPay.

I would like to pre-order an item, when will I receive it?

For pre-orders, it all depends on your product as well as the brand.

When you order we will inform you of the average delivery times.

If you have any other questions on this subject, you can contact us at the following email address: info@jms-sports.com

I want to cancel my in-stock order or my pre-order, how does it work?

If you wish to cancel your order there is no problem, everything is free. On the other hand, if you have pre-ordered a product you will have to pay a 5% quotation.

If you have any other questions on this subject, you can contact us at the following email address: info@jms-sports.com.

What is the average delivery time?

The average delivery time is 2 to 5 days for standard delivery and 3 to 7 days to relay points.

How much will shipping cost?

Shipping can cost you between €7 and €12 depending on pickup at a relay point or delivery to your home.

For bicycles the price will necessarily be higher given the size of the package.

I realized the bike was damaged right after opening the package.

You must claim damage directly from the delivery person at the time of delivery. If you have not done so, contact us quickly at info@jms-sports.com. Keep the box carefully as it will be useful to us in determining responsibilities.

I want to return a product, how do I do it?

You have 14 days from the date of receipt to return a product. Items must be returned new, unused and in their original packaging. Products returned that do not meet these conditions will not be refunded. If you wish to return an item, please contact us and we will provide you with the necessary instructions.

You will find more information in our refund policy.

Electric bikes

What is the maximum assistance speed of my electric bike?

The maximum assist speed for most e-bikes is 25 km/h.

It all depends of course on the brand of the product and its model.

What is the range of my electric bike?

The range of an electric bicycle depends on several factors, including the motor model, battery capacity, assistance mode used, terrain, weather conditions and the total weight of the rider and cargo.

How long does a battery last?

The lifespan of an e-bike battery depends on many factors, but with proper maintenance and regular use, a battery can typically last between 3 and 5 years before signs of aging appear. To maximize the life of your battery, follow the manufacturer's recommendations and good maintenance practices.

How long does it take to recharge a battery?

The charging time of an e-bike battery varies depending on the battery capacity, the power of the charger and the initial state of charge of the battery. Typically, with a standard charger, you can expect a full charge in 3 to 7 hours, while a fast charger can reduce that time to around 2 to 3 hours. Be sure to follow the manufacturer's recommendations to maximize the efficiency and life of your battery.

I lost my drum keys, what should I do?

Your product is delivered with duplicate keys. There is a tracking number engraved on the key, the number is also on a plate attached to the keys. Keep this number carefully, in the event of loss of the keys, we can produce a copy of the keys corresponding to your lock.