FAQs
General Cycling FAQ
What is the difference between enduro and DH?
Enduro and downhill (DH) are two mountain bike disciplines which, although having similarities, differ mainly in their race formats, course types, and technical requirements.
Enduro consists of several timed stages (usually downhills) interspersed with untimed sections (often uphill or on flat ground) that riders must complete within a set time.
DH is a pure speed discipline where riders descend a specific course as quickly as possible. Each runner does several attempts on the same course and the final race usually consists of a single timed run.
Enduro bikes are designed to be versatile, with more front and rear suspension than cross-country bikes, but generally less travel than DH bikes. They are built to be efficient uphill and efficient downhill.
DH bikes are designed for downhill riding only, with long-travel suspension, reinforced frames, wide tires and powerful brakes. They are heavy and not suitable for climbing.
What is the difference between a gravel bike and a road bike?
Gravel bikes and road bikes are both designed to ride on paved surfaces, but they have significant differences in design and functionality, tailored to specific uses.
Gravel bike
- Designed for : Mixed terrain (dirt roads, gravel, trails).
- Tires : Wider (35-50 mm) with studs.
- Geometry : More relaxed and comfortable.
- Brakes : Disc brakes for better stopping power.
- Versatility : Supports for luggage racks and mudguards, suitable for bikepacking.
Road bike
- Designed for : Paved roads.
- Tires : Narrower (23-28 mm), smooth.
- Geometry : More aggressive for aerodynamics.
- Brakes : Caliper brakes (or disc brakes, increasingly common).
- Objective : Lightness and performance for speed.
Technical support and guarantees
I have a problem with my product, how can I resolve it?
If there is a problem with your product, contact us directly at +33 5 62 57 95 72 or at info@jms-sports.com . We will quickly provide you with appropriate advice to resolve your problem. If you are not able to carry out the necessary manipulations or do not have the appropriate tools when necessary, no worries! Once we have obtained our agreement, you can go to the workshop and we will cover the labor costs incurred.
What are the warranty conditions for a new bicycle?
Warranties depend on the brand of your product. But in general the warranty on a new product is 2 years.
What regular maintenance should I do on my bike?
Regular maintenance of your bicycle is essential to guarantee its performance, safety and longevity.
Here is a list of maintenance tasks to perform regularly:
- After each outing : General cleaning and quick inspection.
- Weekly : Chain lubrication, tire check and brake inspection.
- Monthly : Deep cleaning, transmission inspection, wheel and cable check.
- Quarterly : Bearing inspection and suspension check.
- Annual : Complete service by a professional and replacement of worn parts.
By following this maintenance schedule, you can extend the life of your bike and ensure a safe and enjoyable ride.
Purchasing, shipping and returns
What payment options do you offer?
You can pay by credit card, PayPal or ShopPay.
I would like to pre-order an item, when will I receive it?
For pre-orders, it all depends on your product as well as the brand.
When you order we will inform you of the average delivery times.
If you have any other questions on this subject, you can contact us at the following email address: info@jms-sports.com
I want to cancel my in-stock order or my pre-order, how does it work?
If you wish to cancel your order there is no problem, everything is free. On the other hand, if you have pre-ordered a product you will have to pay a 5% quotation.
If you have any other questions on this subject, you can contact us at the following email address: info@jms-sports.com.
What is the average delivery time?
The average delivery time is 2 to 5 days for standard delivery and 3 to 7 days to relay points.
How much will shipping cost?
Shipping can cost you between €7 and €12 depending on pickup at a relay point or delivery to your home.
For bicycles the price will necessarily be higher given the size of the package.
I realized the bike was damaged right after opening the package.
You must claim damage directly from the delivery person at the time of delivery. If you have not done so, contact us quickly at info@jms-sports.com. Keep the box carefully as it will be useful to us in determining responsibilities.
I want to return a product, how do I do it?
You have 14 days from the date of receipt to return a product. Items must be returned new, unused and in their original packaging. Products returned that do not meet these conditions will not be refunded. If you wish to return an item, please contact us and we will provide you with the necessary instructions.
You will find more information in our refund policy.
Electric bikes
What is the maximum assistance speed of my electric bike?
The maximum assist speed for most e-bikes is 25 km/h.
It all depends of course on the brand of the product and its model.
What is the range of my electric bike?
The range of an electric bicycle depends on several factors, including the motor model, battery capacity, assistance mode used, terrain, weather conditions and the total weight of the rider and cargo.
How long does a battery last?
The lifespan of an e-bike battery depends on many factors, but with proper maintenance and regular use, a battery can typically last between 3 and 5 years before signs of aging appear. To maximize the life of your battery, follow the manufacturer's recommendations and good maintenance practices.
How long does it take to recharge a battery?
The charging time of an e-bike battery varies depending on the battery capacity, the power of the charger and the initial state of charge of the battery. Typically, with a standard charger, you can expect a full charge in 3 to 7 hours, while a fast charger can reduce that time to around 2 to 3 hours. Be sure to follow the manufacturer's recommendations to maximize the efficiency and life of your battery.
I lost my drum keys, what should I do?
Your product is delivered with duplicate keys. There is a tracking number engraved on the key, the number is also on a plate attached to the keys. Keep this number carefully, in the event of loss of the keys, we can produce a copy of the keys corresponding to your lock.